Puredisk system state job never runs

Hi All, new to Puredisk. For a long time now the system state and services backup never runs.

It starts with "Prepare Backup Client Side" - and says "Aborted by Watchdog"

Job 49846: Aborted by Watchdog window exceeded
 *** Supportability Summary ***
jobid                 = 49846
jobstepid             = 230403
agentid               = 8
hostname              = xxxxxxxxxxxx
starttimejobstep      = March 19, 2013, 4:04 am
endtimejobstep        = March 19, 2013, 4:04 am
workflowstepname      = PrepareBackup
status                = ABORTED_BY_WATCHDOG

I have checked the policy and its is set to:

Escalate warning after 6 hours

Escalate error and terminate after 5 days.

Any ideas why it is failing?