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PureDisk cause to netbackup`s 48 error

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I need a solution

 

Hello,

Optimized duplications from Production Storage server to DR storage server via SLP fail with status 84, but backups to both Storage Pools complete successfully. 

 

Job Details:

21/11/2011 14:22:51 - Critical bpdm(pid=5672) sts_copy_extent failed: error 2060029 authorization failure 
21/11/2011 14:22:51 - Critical bpdm(pid=5672) image copy failed: error 2060029: authorization failure 
21/11/2011 14:22:51 - Error bpdm(pid=5672) cannot copy image from disk, bytesCopied = 18446744073709551615 
21/11/2011 14:22:51 - Critical bpdm(pid=5672) sts_close_handle failed: 2060022 software error 
21/11/2011 14:23:00 - Info pdmedia01(pid=5672) StorageServer=PureDisk:pdrnbpd0a; Report=PDDO Stats for (pdpd0a): scanned: 2 KB, stream rate: 0.00 MB/sec, CR sent: 0 KB, dedup: 100.0%, cache hits: 0 (0.0%)

 

At the same time i saw that in one of Puredisk`s nodes (SPC)  the Q-Process faild and after rerun he dont starting.

 By this site i followed to this page:

http://www.symantec.com/business/support/index?page=content&id=TECH175441

and I saw that in pdwfe.log this error:  Cannot create PDDO Task (id: 51000) job, Storagepool FULL

so by the site that i worte here, i clear the /var/log (was 70%) and restart the pd.

the duplicate run ok, but the q-process still doesnt work on SPC node. (on SPA and SPB work fine).

after 12 hours the problem happend again and the duplicate again faild with 48 error, the /var/log is ok by the way (40% each node).

anyone can help?  out pd ver is 6.6.3

 


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